FREQUENTLY ASKED QUESTIONS
What are our teeth whitening strips made of?
Our teeth whitening strips contain activated charcoal, specifically designed for sensitive teeth. They do not contain peroxide, ensuring a gentle yet effective whitening experience.
Are our strips safe for sensitive teeth?
Yes, these strips are formulated with charcoal and are free from peroxide, making them safe for sensitive teeth while effectively whitening your smile.
How long can I expect my teeth whitening results to last?
The duration of results can vary from 2 weeks to 3 months, influenced by your diet and intake of dark foods and beverages such as alcohol and coffee. To sustain your results, it is advisable to reapply the treatment monthly.
How do I cancel my order?
Please contact support@thewhiteteethcompany.com. We can only cancel orders that have not yet been processed for shipping.
How do I place a return?
If you return an item within 28 days of its delivery or availability for collection, we will issue a full refund using the original payment method. For items purchased from our retail partners, please contact the retailer directly to initiate the return process.
How do I check my order status?
You will receive an email containing shipping confirmation and tracking details. Additionally, you can view the status of your order by navigating to theorderssection in your profile and selecting the specific order you wish to track.
What type of payment we accept?
We accept Visa, Mastercard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay.Â
Still have a question after reading our FAQ's?
Send us a note at support@thewhiteteethcompany.com